Introduction
PhysioAlba is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or visit our website.
Data Controller
PhysioAlba, based in Tavira, Algarve, Portugal, is responsible for the processing of your personal data.
For questions related to data protection, please contact us at:
Personal Data We Collect
We may collect the following types of personal data:
- Identification information: full name, email, phone number
- Health information: physical condition, relevant medical history, described symptoms
- Usage data: information about how you use our website
Purpose of Processing
Your data is collected and processed for:
- Processing and managing your bookings
- Providing personalised physiotherapy services
- Communicating with you about our services
- Improving your experience on our website
- Complying with legal obligations
Legal Basis
The processing of your data is based on:
- Your explicit consent
- The performance of a service contract
- Compliance with legal obligations
- Our legitimate interests, when they do not override your rights
Retention Period
Your personal data is retained only for as long as necessary for the purposes for which it was collected, or as required by law. Clinical records are kept for the minimum legally established period.
Your Rights
Under GDPR, you have the following rights:
- Right of access to your personal data
- Right to rectification of incorrect data
- Right to erasure ("right to be forgotten")
- Right to restriction of processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
To exercise these rights, please contact us using the details provided above.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration.
Data Sharing
We do not sell or share your personal data with third parties for marketing purposes. Your data may only be shared with service providers who assist us in our operations, always under appropriate confidentiality agreements.
Cookies
We use cookies to improve the functionality of our website. For more information, please see our Cookie Policy.
Changes to This Policy
We reserve the right to update this Privacy Policy. Any changes will be posted on this page with the revised update date.
Complaints
If you believe that the processing of your data violates GDPR, you have the right to file a complaint with the Portuguese Data Protection Authority (CNPD).